An overview for operational decisions
The leadership command center places capacity, finances, and priorities in a view designed for oversight, while staff have practical surfaces for daily work.
Recovery Residence Platform / Connected operations platform
A different working view for every part of the residence.
A company-branded management product with distinct experiences for leadership, staff, residents, and alumni, each organized around the work that group needs to do.
Residence operationsRole-specific portalsBranded self-service
- Project presentation
- Built product · Fictional demonstration data
- OmniQuake’s contribution
- Design and development of a customizable recovery-residence platform spanning leadership oversight, daily operations, resident self-service, and alumni participation.
- Designed for
- Owners and leadership, operations staff, current residents, and voluntary alumni participants.
The problem
Different responsibilities need different views.
The people involved in a recovery residence look at the operation differently. Leadership needs to understand capacity, finances, and priorities. Staff need practical views of availability and assignments. Residents need clarity about their own responsibilities, schedules, and requests.
Alumni participation has another purpose: continued connection through events, resources, and opportunities. The product needed to support that voluntary experience while keeping each interface focused on the people using it.
What we built
Four experiences around the residence.
OmniQuake developed the Recovery Residence Platform as a private-label product customized around the operator's business and branding. Its leadership command center brings capacity, financial visibility, responsibilities, and operational priorities into a management view.
A visual bed board gives staff a working surface for availability and assignments. The resident portal presents daily responsibilities, schedules, requests, and resources around the resident's own tasks. These experiences serve different purposes within the wider operation.
The separate alumni network supports voluntary participation through events, resources, opportunities, and continued connection. Public product screens use fictional demonstration data to show the leadership, operational, and participant experiences without exposing resident records.
The working difference
What people can do with it.
Ownership, staff, residents, and alumni each have a working experience suited to their responsibilities. Operator-specific branding and customization carry through the product while the interfaces remain focused on oversight, daily operations, self-service, or continued connection.
Inside the software
Designed around each participant.
Each experience has a purpose, with a working view shaped around the person using it.
Recovery Residence Platform / Connected roles
Leadership reviews priorities
The command center presents capacity, financial visibility, responsibilities, and operational priorities.
Staff manage the daily work
Operational views and the visual bed board support availability and assignment work.
Residents use their own portal
Responsibilities, schedules, requests, and resources are organized around the resident experience.
Alumni choose continued connection
A separate voluntary network provides events, resources, and opportunities beyond the resident experience.
What this project demonstrates
The product decisions that matter.
Self-service organized around the resident
The resident portal gives responsibilities, schedules, requests, and resources their own branded experience rather than presenting a staff dashboard to every user.
A distinct purpose for alumni participation
The alumni network focuses on voluntary connection through events, resources, and opportunities, reflecting a different stage of the relationship.
Apply the idea
What could this
look like for you?
This approach is useful when a business needs several groups to participate in the same operation. A manager's overview, an employee's working screen, and a customer's portal can share a business context while presenting different tasks and information.
For a similar platform, we would map the roles first: the decisions each person makes, the records they use, and the requests or updates that move between them. That map would guide the initial modules and define what each group needs in the first release.
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you want to improve.
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